When Feedback Piles Up, Guest Experience Slips
Customer insights teams at leading restaurants and QSRs are turning feedback into strategic advantage without manual tagging, keyword rules, or delays.
Open-ended comments from guests are rich with insight, but traditional tools can’t scale to meet the volume or nuance of real feedback. Time is limited, expectations are high, and without the right tools, critical signals go unseen.
Analyze unstructured guest feedback in minutes
Identify the root causes behind NPS, CSAT, and review scores
Monitor emerging issues across locations, channels, and menus
Prioritize actions that drive repeat visits and improve satisfaction
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Trusted by Restaurant Teams Focused on Growth and Retention
““Canvs is a great tool to analyze data from multiple sources all at once, in a seamless way.””
Marketing Specialist
Thousands of Reviews, Zero Understanding: The Restaurant Sentiment Analysis Crisis
Still analyzing your restaurant reviews manually? It can take months to process what arrives daily. Traditional survey analysis misses customer feedback nuances that predict loyalty and churn. The result: a widening gap between patron expectations and what your restaurant actually delivers.
The Feedback Blindspot
Current data analytics for customer experience shows what happened, never why guests felt that way.
The Manual Trap
While teams code responses by hand, competitor restaurants act on AI-powered insights.
The ROI Black Hole
Investment in feedback collection means nothing when insights stay trapped in comment fields.
How You Transform Customer Feedback from Time Sink to Revenue Stream
Turn your restaurant’s fragmented customer feedback into clear, data-backed actions that drive growth, unlock revenue opportunities, and build lasting loyalty. All in one intelligent platform that restaurant leaders trust to stay ahead.
135,000+
Open-Ended Questions Processed
105 Million+
Verbatims Analyzed
30,000+
Customer Datasets
100,000+
Emotions Identified & Quantified
Turn Every Comment into Strategic Intelligence
VoC Analysis reveals what truly matters to your patrons. By tapping into open-ended feedback across surveys, reviews, and interactions, you can identify friction points, enhance satisfaction at every touchpoint, and create a more seamless, enjoyable customer experience
Analyze reviews, surveys, and support chats in one unified platform
Detect emotional drivers behind ratings
Surface recurring theme before they damage your reputation
"Quality feedback analysis that saves our team a considerable amount of time in qualitative analysis of open ends. Effective capture of summaries for a quick snapshot.”
Discover What Customers Want Before They Ask
Helping restaurants and QSRs innovate strategically by leveraging unstructured customer feedback and market insights. Gain a deeper understanding of their needs, preferences, and emerging trends to fuel service innovation.
Spot innovation opportunities your competitors miss in customer feedback data
Prioritize improvements based on business impact
Validate service changes before you scale
"We are getting very good feedback from our clients about the AI summaries, and several clients are predicting that they will be in demand next year."
Build Lasting Brand Loyalty Through Feedback Intelligence
Monitor and measure how your customers perceive your brand, identify areas of improvement, and build stronger brand equity through rich data analysis.
Identify which brand attributes strengthen customer connection and loyalty
Track reputation health across all feedback channels from one dashboard
Understand the signals that shape perception, preference and trust
“What I like the most is the confidence that I’m truly understanding what our guests are telling us and not somehow influenced by my biased and previous professional experience.”
Experience the Future of Feedback Analysis
See why innovative hospitality brands trust Canvs to transform their customer feedback into business intelligence.
See Why Customers Love Canvs
Real stories from brands that turned unstructured data into their most valuable business asset.
The Secret Sauce to Uncovering Authentic Consumer Insights
Understand the “Why” Behind Consumer Feedback Scores
From 8,000 Food Journal Entries to Actionable Insights
Because Star Ratings Only Tell Half the Story
Discover the actionable insights behind every review, rating, and comment to build an experience diners truly love.
20X Faster Review Analysis Across All Platforms
Process Yelp, Google, TripAdvisor, and OpenTable feedback in minutes, not weeks. Catch trends before they impact your reputation.
Real-Time Alerts on Emerging Customer Issues
Get notified when feedback patterns shift, allowing you to address problems before they impact your business.
Menu Intelligence That Drives Sales / Orders
See which dishes trigger delight, nostalgia, or disappointment to optimize offerings based on real-world feedback, not just sales data.
Grow Guest Lifetime Value Through Smart Insights
Identify the experiences that drive repeat visits and apply those learnings to create high-value, loyal customers with a potential 306% higher lifetime value.
Competitive Intelligence from Public Reviews
Analyze what diners love about competitors (and what frustrates them) to position your brand strategically.
Customer testimonials
Did you know brands that lead with empathetic insights enjoy 5x higher customer lifetime value?
Rated as a top solution in Feedback Analytics on G2
Your Customers Are Talking. Ready to Start Listening?
The best brands don't just collect feedback, they extract insights that drive business impact. Let Canvs show you what your customers are really saying and exactly how to win their loyalty.